Refund policy

Last Updated: 20 August 2026

At RC Lawn Mower, we want customers to purchase with confidence.

Our remote controlled lawn mowers are substantial pieces of machinery that may be prepared or produced specifically for an order and are generally shipped worldwide in protective crates using freight services. Because of the size, weight, and nature of these products, we do not accept returns or refunds for change of mind purchases.

This policy explains our rules regarding order cancellations, returns, refunds, faulty products, shipping damage, and warranty-related issues.

Nothing in this policy is intended to exclude or restrict any consumer right that cannot legally be excluded in your country.

For assistance, contact:

Email: sales@rclawnmower.com

Phone: +61451772799

1. No Returns or Refunds for Change of Mind

RC Lawn Mower does not accept change of mind returns or issue refunds once an order has been shipped or delivered.

Once the mower has been dispatched from the factory or fulfilment location, the order is considered committed to the international freight process and cannot be returned simply because the customer changes their mind.

Examples of change of mind include:

  • You no longer want the mower
  • You found another product you prefer
  • You found a similar product at a lower price
  • You ordered the wrong model
  • You no longer need the mower
  • You purchased the mower by mistake
  • You changed your plans after the mower was shipped
  • You decide that the mower is no longer suitable for your intended use despite it matching the product description and specifications

Our RC lawn mowers are substantial machines that are prepared, packed in protective crates and shipped internationally using freight services. Because of the size, weight, transport arrangements and associated shipping costs, we do not offer standard change-of-mind returns after dispatch or delivery.

Customers are responsible for carefully reviewing the product specifications, dimensions, cutting width, engine configuration, features, intended application and shipping information before placing an order.

If you are unsure whether a particular model is suitable for your property or intended use, please contact us at sales@rclawnmower.com before ordering.

2. Order Cancellations Before Shipment

If you wish to cancel an order, please contact us as soon as possible at sales@rclawnmower.com.

If the mower has not yet entered production, preparation, or freight booking, we may be able to cancel the order.

Once production, preparation, inspection, crating, or freight arrangements have started, cancellation may no longer be possible.

We will review the status of your order and advise you of the available options.

Any mandatory cancellation rights provided by applicable consumer law will continue to apply.

3. Cancellations After Shipment

Once a mower has been dispatched, the shipment may already be in transit through the international freight network.

For this reason, orders generally cannot be canceled after dispatch.

If you have an issue with an order after shipment, please contact us immediately so we can review the situation.

Refusing delivery simply because you have changed your mind does not automatically qualify you for a refund.

4. Faulty or Defective Products

Our no return and no refund policy does not affect your rights regarding products that are defective, damaged, incorrectly supplied, or otherwise covered by applicable consumer protection laws.

If your mower develops a fault, please contact us before attempting major repairs or modifications.

Depending on the issue, we may request:

  • Order number

  • Mower model

  • Photographs

  • Video showing the issue

  • Error messages

  • Description of the problem

  • Photographs of the affected component

We will review the issue and determine the appropriate solution.

Where appropriate, we may provide troubleshooting assistance, technical guidance, replacement parts, or warranty support.

5. Warranty

Every eligible RC lawn mower purchased from us is supplied with a 1-year warranty, subject to our Warranty Policy.

The warranty may cover major original components such as:

  • Engine

  • Hydraulic pump

  • Hydraulic motor

  • Main control circuit board

  • Transmission

  • Drive motor

  • Chassis frame

  • Steering assembly

  • Solenoid valves

  • Eligible metal structural components

Where a covered component develops a confirmed warranty fault, we may provide a replacement component and technical guidance for the repair.

Our warranty is an additional benefit and does not replace or limit any mandatory consumer rights that may apply to your purchase.

6. Normal Wear and Tear

Normal wear and tear is not considered a product defect.

Consumable components are generally not covered by our free 1-year warranty, including:

  • Mowing blades

  • Drive belts

  • Rubber tracks

  • Tires

  • Filters

  • Bearings

  • Rubber seals

  • Other similar consumable components

The lifespan of these components depends on factors such as operating hours, terrain, maintenance, grass conditions, and operating technique.

Normal wear and tear does not qualify for a return or refund.

7. Damage Caused by Misuse

Returns, refunds, or warranty coverage may not apply to problems caused by:

  • Improper operation

  • Accidents

  • Collisions

  • Unauthorized modifications

  • Incorrect repairs

  • Failure to perform required maintenance

  • Use of unsuitable fuel or oil

  • Operating outside stated limitations

  • Damage caused by stones, wire, or other external objects

  • Improper storage

  • Misuse of the machine

This restriction does not affect rights that cannot legally be excluded.

8. Shipping Damage

Please inspect the shipping crate when your mower arrives.

Before opening the crate, we strongly recommend taking photographs showing:

  • All sides of the crate

  • Shipping labels

  • Dents or impacts

  • Broken timber

  • Holes

  • Water damage

  • Crushed areas

If visible freight damage is present, record it on the carrier's delivery documentation where possible.

Please contact us as soon as possible so we can investigate the issue with the freight provider.

9. Incorrect Product Received

If we have supplied a different mower from the model shown on your confirmed order, please contact us immediately.

Do not operate the machine until we have reviewed the issue.

Please provide:

  • Order number

  • Photographs of the mower

  • Model identification

  • Shipping labels

  • Photographs of the crate

If we supplied an incorrect product, we will review the matter and provide an appropriate solution where applicable.

10. No Standard Return Address

Do not send a mower back without first contacting us.

We do not accept unsolicited returns.

Because our products are shipped internationally as large freight items, any return or other remedy must be approved and arranged with us in advance.

If a return is required under applicable law or another approved arrangement, we will provide the appropriate return instructions.

11. Refunds

We do not provide refunds for change-of-mind purchases or voluntary returns.

Where a refund is legally required under applicable consumer protection laws, we will comply with the applicable requirements.

If a refund is approved, it will normally be issued to the original payment method used for the order unless another method is agreed or required by applicable law.

Your bank, credit card issuer, or payment provider may require additional processing time before the funds appear in your account.

12. Lost or Undelivered Shipments

If your shipment is confirmed lost in transit or cannot be delivered due to an issue caused by the carrier, please contact us.

We will investigate the shipment with our freight and logistics partners and determine the appropriate solution based on the circumstances and applicable law.

13. Refused Deliveries

Please do not refuse delivery simply because you have changed your mind.

International freight may involve substantial transportation, storage, customs, and return costs.

If you have a problem with your shipment, please contact us before refusing delivery so we can review the situation.

14. Customer Responsibility

Customers are responsible for carefully reviewing the product information before placing an order, including:

  • Product model

  • Specifications

  • Dimensions

  • Features

  • Intended use

  • Shipping information

  • Warranty information

By placing an order, you acknowledge that you have reviewed and accepted our policies.

15. Consumer Rights

Nothing in this policy is intended to exclude, restrict, or modify any consumer guarantee, statutory right, or legal remedy that cannot legally be excluded under the laws applicable to your purchase.

Where mandatory consumer law provides a customer with a right to a repair, replacement, refund, cancellation, or another remedy, those rights will continue to apply.

16. Contact Us

If you have questions about our Return & Refund Policy, warranty, cancellations, or an issue with your order, please contact:

Email: sales@rclawnmower.com

Phone: +61451772799

For existing orders, please include:

  • Order number

  • Mower model

  • Full name

  • Description of the issue

  • Photographs or video where relevant

We will review your request and provide the appropriate next steps.