Shipping Policy

This Shipping Policy explains how orders placed through RCLawnMower.com are prepared, shipped and delivered.

RC Lawn Mower supplies remote-controlled lawn mowers internationally through our manufacturing and logistics partners. Because complete RC lawn mowers are shipped in protective crates and transported as freight, the shipping process is different from ordinary parcel delivery.

Please read this policy before placing your order.

For shipping questions, contact us at sales@rclawnmower.com.

1. Free Standard Shipping

RC Lawn Mower offers free standard shipping to eligible destinations.

For eligible locations, the cost of standard worldwide freight is already included in the displayed product price. There is therefore no separate standard shipping charge added at checkout.

Our product pricing has been structured to include the normal cost of transporting the mower from our manufacturing and fulfilment partner to eligible customer destinations.

Free standard shipping applies to standard serviceable locations and does not necessarily cover unusual or additional freight services.

Additional charges may apply for:

• Remote or difficult-to-service locations
• Islands and offshore destinations
• Certain rural postcodes
• Locations outside the freight carrier's normal service area
• Special unloading services
• Tail-lift or other specialised delivery services where not included
• Address changes after freight has already been booked
• Storage or redelivery caused by an unsuccessful delivery
• Special customs arrangements
• Port collection and inland transportation where only port delivery is available

If an additional shipping charge is required, we will contact you before your mower is dispatched.

You will have the opportunity to accept the revised shipping arrangement or, where the additional shipping arrangement is not acceptable and the order has not been dispatched, cancel the order and receive a refund.

2. Our Main Shipping Destinations

We primarily ship RC lawn mowers to:

• United States
• Canada
• Australia
• European Union countries
• Switzerland
• Norway

Customers located outside these main delivery regions should contact us before placing an order.

Please provide:

• The mower model
• Country
• City
• Complete postcode
• Delivery address type

We will check whether shipping is available to your destination.

Shipping availability depends on the mower model, crate dimensions, destination, postcode, customs requirements and local freight coverage.

3. We Contact Every Customer Before Shipment

RC Lawn Mower will contact customers before an order is shipped.

This is an important part of our fulfilment process.

Before dispatch, we may confirm:

• Your full name
• Delivery address
• Postcode
• Telephone number
• Email address
• Mower model
• Shipping method
• Customs arrangement
• Whether your address is remote
• Delivery access
• Unloading requirements
• Battery or transportation restrictions
• Destination-specific requirements

If there is anything important that you need to know before receiving your mower, we will explain it before shipment.

Please monitor the email address and telephone number supplied with your order so that shipment is not delayed while we wait for confirmation.

4. Factory-Direct Fulfilment

Many RC Lawn Mower orders are fulfilled directly from our manufacturing partner.

After an order has been confirmed, the mower may be prepared, tested, packed and placed inside a protective shipping crate before being handed to the freight provider.

This factory-direct fulfilment model allows the mower to travel directly through the logistics network rather than passing through unnecessary intermediate warehouses.

5. Production and Preparation Time

Preparation time depends on the mower model and current factory inventory.

As a general guide:

550 mm Cutting Width Models

Production or preparation normally takes approximately 5–10 days.

Some units may already be in stock and can therefore be prepared sooner.

Larger RC Lawn Mower Models

Production or preparation normally takes approximately 7–15 days.

Approximately 5-15 days.

6. How Our Lawn Mowers Are Shipped

Complete remote-controlled lawn mowers are generally shipped by sea freight.

Although our RC lawn mowers are significantly smaller than conventional ride-on mowing machinery, they are still complete motorised machines and are securely packed inside protective crates for transportation.

A typical shipment may involve:

1. Factory preparation
2. Product testing and inspection
3. Protective crating
4. Transportation to the export terminal or port
5. Export customs processing
6. Sea freight
7. Arrival at the destination port
8. Import customs processing
9. Transfer to a local freight carrier
10. Final delivery to the customer

The exact route and freight provider may vary according to destination.

7. Estimated Worldwide Transit Time

Worlwide sea-freight transit times vary depending on the destination, vessel schedule and freight route.

As a general indication, worldwide transportation may take approximately 30-50 days from the date the mower is shipped.

This does not include the production or preparation period before dispatch.

For example, if a mower requires 10 days of factory preparation followed by approximately 50 days of transportation, the complete timeframe would be longer than 50 days.

All delivery times provided by RC Lawn Mower are estimates unless expressly stated otherwise.

8. Why Delivery Times Can Change

Freight is affected by factors outside our direct control.

Possible delays include:

• Vessel schedule changes
• Port congestion
• Delayed vessel departure
• Adverse weather
• Customs inspections
• Biosecurity inspections
• Import processing
• Public holidays
• Freight-carrier congestion
• Final-mile vehicle scheduling
• Remote-area transportation
• Government or port restrictions

We will assist with shipment updates where a delay occurs, but we cannot guarantee an exact arrival date for sea freight.

9. Tracking Your Shipment

Tracking or shipment-status information is available after dispatch.

Sea freight does not normally provide the same frequent tracking scans that customers may be familiar with from parcel couriers.

During the shipping stage, we may need to obtain the latest status directly from our freight forwarder.

For shipments in transit, updated shipping information can generally be provided on a weekly basis.

Once the shipment reaches the destination country and is transferred to the final-mile freight company, a separate local tracking number or freight reference may be provided.

10. Final-Mile Delivery Carrier

We do not use one fixed final-mile carrier for every order.

The freight forwarder selects the appropriate local transportation company based on factors including:

• Destination
• Shipment size
• Crate weight
• Local carrier coverage
• Type of delivery address

The company handling the final delivery may therefore vary between orders.

If you need assistance communicating with the local delivery company, contact us and we will communicate with our logistics partner where possible.

11. Door-to-Door Delivery

Door-to-door delivery is available for many of our primary shipping destinations.

Where confirmed, delivery may be arranged to:

• Residential addresses
• Commercial addresses
• Offices
• Warehouses
• Farms
• Rural properties

The exact delivery service remains subject to postcode, road access and local carrier availability.

Door-to-door delivery means the freight carrier transports the crate to the agreed accessible delivery location.

It does not automatically mean that the carrier will move the mower inside your garage, building, garden, shed or other area within your property.

12. Where Will the Mower Be Delivered?

Depending on the local carrier, property access and delivery vehicle, the mower may be delivered to an accessible:

• Driveway
• Property entrance
• Curbside location
• Building entrance
• Loading area
• Warehouse receiving point

The delivery driver has the final responsibility for determining whether a particular location is safe and accessible for the freight vehicle.

If the vehicle cannot safely access the requested location, delivery may be made to the nearest suitable accessible point.

13. DDP Delivery

Where available and specifically confirmed for your order, we may arrange Delivered Duty Paid (DDP) shipping.

Under a confirmed DDP shipping arrangement, transportation and the applicable customs-clearance process are arranged as part of the shipment.

The exact DDP inclusions will be confirmed according to the destination.

Where duties, VAT, GST or other import taxes are included in the DDP quotation, we will advise you accordingly.

Customers should not assume that a shipment is DDP unless it has been confirmed by RC Lawn Mower.

14. European Union Deliveries

DDP delivery is generally available to European Union countries.

Individual addresses remain subject to verification.

Remote locations, islands or destinations outside normal freight coverage may require additional review or an alternative shipping arrangement.

We will contact the customer before shipment if anything additional is required.

15. United States and Canada

We regularly arrange shipments to the United States and Canada.

The exact shipping arrangement will depend on the mower model, delivery address and local freight service.

We will review the complete address and confirm any important shipping or customs information before dispatch.

Remote areas and locations outside normal freight-carrier coverage may require an additional shipping quotation.

16. Norway

We ship to Norway.

Norwegian VAT may also apply.

We will check the complete delivery address and applicable shipping arrangement before dispatch and inform the customer of anything that needs to be confirmed.

17. Switzerland

We ship to Switzerland.

DDP shipping may be available to Switzerland, depending on the delivery address and shipment.

Swiss VAT and other destination-specific requirements may apply.

We will review the shipping arrangement before the mower is dispatched.

18. Australia

We ship RC lawn mowers to Australia.

DDP shipping is generally available to eligible non-remote Australian destinations, subject to freight and customs requirements.

Remote areas, Tasmania, islands and other special destinations may require further verification or an alternative shipping arrangement.

Australian Battery Restrictions

Battery transportation requirements for Australian freight can be more restrictive than in some other destinations.

Under our current freight arrangements, certain DDP shipments to Australia may require batteries to be removed from the mower shipment before export.

Where this applies, the customer may need to purchase a compatible battery locally in Australia.

We will contact Australian customers before shipment and clearly explain any battery removal requirement. We will not dispatch the mower without informing the customer where the included battery cannot be shipped.

Transportation requirements can change, so the final battery arrangement will be confirmed for each Australian order before dispatch.

19. Remote Areas, Islands and Special Locations

Shipping to remote or difficult-to-service locations can cost significantly more than shipping to standard metropolitan or regional destinations.

Locations requiring additional review may include:

• Remote rural areas
• Islands
• Offshore territories
• Tasmania and certain Australian island destinations
• Properties outside standard carrier coverage
• Locations requiring unusual transport arrangements

Where possible, we will check the postcode before dispatch.

If an additional charge applies, we will contact you before shipment.

20. CIF Port Delivery

In certain countries or locations where DDP door-to-door delivery is not available, we may be able to offer CIF port delivery.

CIF is different from door-to-door delivery.

Under the CIF arrangements available to us, the mower is transported to an agreed destination port.

Unless specifically stated otherwise, CIF delivery does not include:

• Import customs clearance
• Customs duties
• VAT, GST or other import taxes
• Destination terminal charges
• Destination documentation fees
• Port handling charges
• Storage charges
• Customs brokerage
• Collection from the port
• Inland transportation from the port to your address
• Unloading at your final destination

The customer may need to appoint a customs broker, complete import clearance, collect the shipment and arrange transportation from the port.

We will never intentionally change a door-to-door order to CIF port delivery without first informing the customer.

Where CIF is the only available option, we will explain the arrangement before shipment and obtain the customer's agreement.

21. Customs Duties, VAT and Import Taxes

Import requirements differ between countries.

Where your order is specifically confirmed as DDP and applicable taxes and duties are included, the customs arrangement will form part of the confirmed shipping service.

Where DDP is unavailable and the shipment is sent under a port-delivery arrangement, the customer is responsible for applicable:

• Customs clearance
• Import duties
• VAT
• GST
• Brokerage
• Port charges
• Documentation fees
• Government charges
• Inland delivery

We will advise the customer of the known shipping arrangement before dispatch.

Customers are responsible for cooperating with customs authorities or freight providers where information or documentation is required from the recipient.

22. Unloading the Mower

Standard delivery does not automatically include unloading the crate from the delivery vehicle.

Our RC lawn mowers are compact compared with ride-on agricultural machinery, but the packed mower and shipping crate can still be too heavy to lift manually.

Depending on the mower model and carrier, unloading may be possible using:

• A tail-lift vehicle
• A suitable ramp
• Pallet-handling equipment
• A forklift
• Other appropriate unloading equipment

A forklift is not automatically required for every model or every delivery.

The appropriate unloading method depends on the packed dimensions, weight and final carrier.

23. What If I Do Not Have Unloading Equipment?

Please inform us before shipment.

Once we have your complete delivery address, we can check whether the final-mile carrier offers an unloading or tail-lift service.

Where available, additional unloading services may carry an extra charge.

Customers should not attempt to manually lift or unload a crate where doing so would be unsafe.

24. Delivery Appointments

Final-mile freight carriers do not always automatically contact the recipient before arriving.

If communication or a delivery appointment is required, please contact RC Lawn Mower.

We can request that our freight or logistics partner arrange communication with the customer where the local service permits.

Please ensure that the telephone number and email address provided with your order are accurate.

25. Delivery Access

The customer is responsible for providing accurate information about the delivery location.

Please notify us before shipment if your property has:

• Narrow roads
• Narrow gates
• Steep access
• Unsealed roads
• Low bridges
• Low tree branches
• Vehicle weight restrictions
• Limited turning space
• Restricted freight access
• No safe unloading area

The carrier is not required to drive onto property or terrain that it considers unsafe or unsuitable.

26. Shipping Insurance

Marine cargo insurance is not automatically included with every shipment.

Some freight providers include insurance within their shipping quotation, while others do not.

If you would like shipping insurance to be specifically included or confirmed, please contact us before the shipment is booked.

Where additional insurance carries an extra cost, we will advise you before arranging it.

27. Address Changes

Customers must provide a complete and accurate shipping address when ordering.

Please contact us immediately if your address needs to be changed.

Changing:

• The delivery address
• Recipient name
• Consignee information
• Destination
• Telephone number

after the shipment has already been booked may result in additional freight charges or delays.

We cannot guarantee that an address can be changed after the mower has been dispatched.

28. Failed Delivery, Storage and Redelivery

The customer must make reasonable arrangements to receive the mower.

Depending on the carrier, additional charges may arise where:

• The recipient cannot be contacted
• Nobody is available at an agreed delivery time
• An incorrect address was supplied
• Access restrictions were not disclosed
• The shipment must be stored
• Redelivery is required
• Delivery details are changed after booking

Any carrier-imposed charge resulting from circumstances within the customer's control may be passed on to the customer where permitted by applicable law.

29. Inspecting the Shipment Upon Arrival

Please inspect the shipping crate when your mower arrives.

Before opening it, check for:

• Broken wooden sections
• Crushed areas
• Holes
• Impact damage
• Water damage
• Missing crate sections
• Evidence of significant mishandling

Take clear photographs of the crate from multiple angles before opening it.

If visible damage is present, record the damage on the delivery documentation where possible.

30. Record Your Unboxing

We strongly recommend recording a continuous video while opening the shipping crate.

This can be extremely useful where:

• The crate was damaged
• An accessory is missing
• A component has moved during transportation
• The mower has been damaged
• A freight claim needs to be investigated

Please do not immediately dispose of the crate, pallet or internal packaging.

Keep all packaging until you have inspected the complete mower and confirmed that everything has arrived correctly.

31. Shipping Damage

If your mower appears to have been damaged during transportation, contact us as soon as possible at:

sales@rclawnmower.com

Please provide:

• Order number
• Photographs of the unopened crate
• Photographs of the shipping labels
• Photographs of visible crate damage
• Unboxing video
• Photographs or video of the mower damage
• Delivery documentation where available
• Description of the issue

We will review the information and work with our manufacturing and logistics partners to determine the appropriate solution.

32. Shipping Delays

Freight can occasionally be delayed by events outside our control.

These may include:

• Severe weather
• Natural disasters
• Port congestion
• Vessel delays
• Customs inspections
• Biosecurity inspections
• Government action
• Labour disputes
• Freight shortages
• Carrier delays
• Transport disruptions

Where a delay occurs, we will provide the information reasonably available to us and assist with obtaining updates from the freight provider.

An estimated delivery date is not a guaranteed delivery date unless expressly agreed otherwise in writing.

33. Changes to Shipping Requirements

Freight, customs, battery and import requirements can change.

A shipping method that is available for one customer or destination may not necessarily be available for another customer, even within the same country.

For this reason, we review shipping arrangements before dispatch.

If there is a significant change that affects your order, we will contact you and explain the available options before shipment.

34. Customer Responsibilities

Customers are responsible for:

• Providing accurate contact information
• Providing a complete delivery address
• Informing us about difficult property access
• Responding to pre-shipment communication
• Being reasonably available for delivery
• Providing any information required for customs processing
• Arranging safe unloading where unloading is not included
• Inspecting the crate at delivery
• Reporting visible shipping damage promptly

35. Shipping Policy and Your Consumer Rights

Nothing in this Shipping Policy is intended to exclude, restrict or modify any rights or remedies that cannot legally be excluded under applicable consumer protection laws.

Where there is a conflict between this policy and a mandatory consumer right that applies to your purchase, the applicable consumer law will prevail.

36. Contact Us

If you have questions about shipping before placing an order, please contact us.

For the fastest shipping check, include:

• Mower model
• Country
• City
• Complete postcode
• Residential, commercial or rural address
• Any known access restrictions

Email: sales@rclawnmower.com

Phone: +61451772799

We are happy to check your destination and explain the available shipping arrangement before your mower is dispatched.